As one of the best consultancy firms, MHP – combined with leading CRM applications – provides excellent solutions for your customer relationship management. Thanks to the advantages of cloud computing, such as cost control and flexibility, a wealth of opportunities is opened up to your company. As a certified Cloud Alliance Partner of salesforce.com inc., MHP supplies you with tailored CRM solutions based on the Salesforce Sales, Service and Marketing Clouds.
Salesforce Sales Cloud
Off to a flying start in sales and distribution. With the Sales Cloud and MHP, you can control and automate your sales and distribution in an instant. Automatically fill your pipeline with sales opportunities that derive from the life cycle of your customers and/or products, and further develop these along your sales process in a way that is structured and supported by workflows, in order to achieve concrete offers and completions. As part of this, divided and/or multi-level sales teams can be integrated into the processes, whether vertically or horizontally, with the help of the "Chatter" collaboration module so that they play a hands-on role. And all of this is rounded off by an excellent user experience – on mobile end devices too. Your salesforce will love the CRM. Agility and up-to-dateness, anywhere and at any time.
Salesforce Service Cloud
Networked services, also including social media, make your customer service more productive and create considerable added value for your customers and for you. MHP works with you to develop a range of services that enable you to react to customer problems and inquiries both quickly and appropriately, irrespective of when and how the customer expresses these – whether via social media (e.g. Twitter), via Live Chat, on the phone or by e-mail. Based on the Service Cloud, we create digital, (self)-services that are available 24/7 and which offer your customers measurable added value and increased satisfaction.
Salesforce Marketing Cloud
Who is talking about me and my brand, what are they saying, and where are they saying it? Trend analyses from the depths of the Internet help you to gain a complete understanding of your customers. Thanks to the combination of social listening and analytics in the Marketing Cloud, we help you to achieve a target-oriented, personalised sales approach. This results in an increase in range and campaign penetration in viral networks, along with additional leads. Cost-efficiency is almost just a by-product.
Salesforce, Sales Cloud, Service Cloud, Marketing Cloud and Chatter are trademarks of salesforce.com, inc.
