- Blog
- Published on: 25.06.2024
- 12:25 mins
ChatGPT Use Cases: How GenAI and Hyperscalers Increase the Efficiency of SAP Systems
SAP systems are a fundamental part of many business processes, yet their utilization also presents several challenges. Employees often struggle with inefficient information queries, repetitive tasks, and time-consuming manual processes when interacting with SAP. In this context, Generative Artificial Intelligence (GenAI) emerges as a pivotal technology that can be seamlessly and intuitively integrated into your SAP systems.
ChatGPT, an advanced AI capable of understanding and generating natural language, is a prominent example of applying a large language model. Through the application of ChatGPT, you can formulate complex data queries via text or speech and quickly obtain desired information. So how can you make communication and automation in SAP environments more efficient with ChatGPT?
In this article, learn about ChatGPT use cases and discover how you can utilize hyperscalers and GenAI to transform interactions with SAP systems. Enhance your long-term user experience and improve operational efficiency.
GenAI Briefly Explained
GenAI plays a crucial role in the Industry 4.0. With this technology, you can automate and enhance your processes, effectively increasing the efficiency of your production.
GenAI, short for Generative Artificial Intelligence, is an advanced form of artificial intelligence. It aims to create new content based on existing data. It relies on deep learning to generate new, similar data that can manifest as texts, images, music, and other media formats.
Integrated into SAP, GenAI optimizes your business processes by making interactions between people and SAP systems more natural and intuitive. Furthermore, you can use AI for data analysis and generating new information from large datasets, seamlessly integrating them into your digitized processes.
ChatGPT in Focus
Currently, GenAI's ChatGPT is garnering considerable attention. Developed by OpenAI, it represents an advanced model in Natural Language Processing (NLP). This technology excels in understanding and generating human-like text based on contextual cues. ChatGPT can answer questions and engage in dialogue, making it highly effective for enhancing communication and automation within SAP systems. Beyond that, ChatGPT serves as a valuable tool across various applications including customer service and content creation.
Integration and Adaptation of ChatGPT in SAP Systems
ChatGPT harnesses language models and transformer networks to generate text using a vast array of internet text data. These models understand and generate language by predicting the next word based on the context of previous words.
To ensure that ChatGPT can effectively utilize your non-public corporate data from your intranet and align with your specific business processes, you can tailor its integration with your SAP system through API connections. MHP can assist you in seamlessly integrating these interfaces into your SAP systems, allowing ChatGPT to interact with your corporate data securely and in compliance with data privacy standards.
Natural Language Processing Capabilities and Support for SAP Processes
By seamlessly integrating ChatGPT into existing SAP systems, you can communicate within them without disruption. Additionally, with MHP's expertise in harnessing ChatGPT's NLP capabilities, we can implement the following solutions for you:
Facilitation of data entry: Since ChatGPT can process user inputs in natural language, we can enable the tool to convert this information into data operations.
Automated query processing: With ChatGPT, you can automate response generation, simplifying data queries for you.
Improvement of data quality: We can enhance the ChatGPT application by automating data input and cleaning processes, thereby reducing errors and improving data consistency.
Support for decision-making: We can integrate ChatGPT to help you consolidate relevant information and gain context-specific insights that assist you in decision-making processes.
Voice-controlled assistant systems: MHP assists you in integrating AI into voice-controlled systems, thereby achieving intuitive user interaction.
Personalization of user experience: Based on user interactions and preferences, we can enable you to generate personalized responses and content using the ChatGPT application.
ChatGPT Use Cases in SAP
ChatGPT is being increasingly integrated into SAP environments to support and optimize various applications. Its utility is particularly evident in areas such as materials management, logistics, finance and accounting, where large volumes of data are processed. Additionally, administrative and production-related areas like production planning, business intelligence and reporting, customer service and CRM, as well as human resources, are ideally suited for ChatGPT deployment.
With GenAI, you can enhance supplier data capture or automate product descriptions. Other ChatGPT use cases include precise demand planning and inventory optimization. Data cleansing and streamlined complaint management are also common applications. Routine tasks such as report generation, reminder notifications, and data updates can be automated using ChatGPT.
Through AI-driven data analysis and evaluation, ChatGPT can diagnose deviations or outliers, identify optimization potentials, and derive concrete actions. Moreover, you can empower the AI to generate real-time reports, visualize data, and present it comprehensively to support critical decision-making processes.
Benefits of ChatGPT for SAP Users
Through a customized setup, ChatGPT can be enhanced within a larger project framework to:
- retrieve and access information through natural language instead of complex transaction codes
- optimize your workflows
- identify bottlenecks
These benefits can significantly enhance the usability and efficiency of SAP systems. Additionally, integrating ChatGPT into existing SAP modules and tools expands functionalities and enhances user experience.
Challenges of ChatGPT for SAP Users
Despite the numerous benefits that ChatGPT use cases offer, there are challenges and limitations to consider when using this AI technology. A particularly relevant issue in handling internal corporate information is data privacy. This raises questions such as:
Which users should have access to which information?
Which data can be provided to the AI?
To address this issue transparently and appropriately, clear corporate policies are essential. An appropriate corporate policy ensures data privacy and should be easily understandable for everyone to secure user acceptance and prevent frustration among employees.
It is equally important for employees to critically evaluate and validate AI-generated output to avoid misinformation. AI systems like ChatGPT function as vast databases that link information based on probabilities, but they do not think like humans or verify accuracy. In doing so, the AI draws conclusions based on probability calculations, which may not always be correct or ethically justifiable.
A "Human-in-the-Loop" system can be helpful here. In this setup, critical processes within ChatGPT use cases are reviewed by a human to ensure the accuracy and relevance of AI-assisted decisions
MHP's Solution Oriented Approach: Tool-Agnostic Implementation Using Hyperscalers
In an era where flexibility and scalability are crucial, hyperscalers come into focus. Hyperscalers are virtual networks that enable cloud computing and the management of large datasets. The key advantage of these networks lies in their ability to scale with increasing resource demands. At MHP, we utilize hyperscalers like AWS, Azure, and Google Cloud in integrating ChatGPT into SAP, benefiting from a tool-agnostic implementation approach.
Diagram 1: Potential Enterprise Integration of ChatGPT and Azure for Enhanced Communication with SAP
What Does Tool Agnosticism Mean?
Tool agnosticism describes the principle of using technologies and platforms in a way that avoids dependency on a single provider, allowing for relatively straightforward replacement when necessary. This concept provides the freedom to choose the best technology or platform for specific needs or use cases. Particularly in integration with SAP systems, which may not yet have the same level of availability of GenAI applications as Azure and AWS in some areas, a tool-agnostic solution enables flexible and targeted adaptation. This approach allows for selecting the best technology depending on the use case, ensuring high adaptability and scalability.
Utilization of Hyperscalers for Scaling AI Solutions
Hyperscalers play a crucial role in the implementation and scaling of AI solutions, especially when dealing with large datasets and compute-intensive applications. The benefits of utilizing hyperscalers include:
Infrastructure elasticity: The computing capacities of hyperscalers can be dynamically adjusted according to demand.
Specialized AI services: Hyperscalers offer pre-built and optimized services for AI and machine learning.
Efficient data management: Scalable cloud storage and databases enable the management of large datasets.
Global network infrastructure: Hyperscalers enable global access to AI applications.
Automated security features: Azure, AWS, Google Cloud, and others ensure data security and compliance with standards through automated security features.
Cost management: Hyperscalers contribute to significant cost reductions through pay-as-you-go models and resource optimization.
Overall, hyperscalers simplify project implementation and simultaneously enhance the effectiveness of your initiatives.
Deployment of Various Language Models
In addition to ChatGPT, Azure and AWS offer supplementary language models that you can easily integrate into your existing CRM and ERP systems like SAP. One advantage is that these language models can be tailored to meet the specific requirements and use cases of various industries such as finance, healthcare, or customer service. Additionally, you have the capability to expand these models to support multilingual capabilities and dialects, allowing you to serve both global and regional markets. Furthermore, you can train the AI with specific enterprise data to achieve more precise responses and enhance the integration of ChatGPT and similar technologies into your system.
MHP Supports You in Integrating GenAI into SAP
The utilization of GenAI represents not only theoretical possibilities but tangible opportunities, as highlighted by the findings of a representative study conducted by the Fraunhofer Institute in 2020. According to this study, 30% of respondents identified the automation of repetitive tasks as the greatest opportunity of artificial intelligence. Improved data quality, along with potential performance and efficiency enhancements, also ranked highly among the participants.
This is where our experts at MHP excel. Through specialized AI-based software solutions, we assist you in seizing these opportunities and making them applicable for your company.
With SaaS solutions like bolt_it, paint_it, and many other tools, you can automate your production, enhance product quality, and achieve higher process efficiency. Contact us for a consultation, and we'll determine which software solutions can bring the most value to your company!
In the past, MHP has successfully integrated AI technology into SAP or other CRM systems using intelligent software tools, significantly enhancing system utilization. This includes internal processes such as order status checks and external processes such as semi-automated customer support.
Every solution we offer is tailored to your specific needs and challenges, ensuring you obtain maximum benefit. A major advantage of our approach is that it requires neither lengthy lead times nor long-term commitments to the system. Working collaboratively with our MHP experts, we swiftly develop sustainable solutions through dialogue, enabling you to realize our proof of concept within just a few months.
Benefit from our extensive expertise and partnerships! MHP possesses profound expertise in processes and tools related to data science, AI technologies, and their application in SAP systems. As an official SAP partner, we are proficient in handling various hyperscalers and have validated our capabilities through certifications. Therefore, you can rest assured that MHP offers you a highly specialized solution that addresses your precise business challenges.
Conclusion: Shape the Future of Your Business Processes with ChatGPT and SAP
In a fast-paced and complex business environment, companies can only succeed by continuously adapting their business processes and remaining open to change. The use of artificial intelligence is still new and challenging for many businesses, but it is increasingly being integrated into daily operations. Through intelligent integration, AI can already demonstrably reduce costs and enhance efficiency.
By leveraging GenAI in SAP applications, many repetitive tasks can be automated, enabling AI to continuously receive new data and recognize correlations. Integrating ChatGPT and hyperscalers into your tool and process landscape is flexible, scalable, and can be implemented, monitored, and adjusted during ongoing operations. Combined with knowledge graphs, future advancements in GenAI can handle increasingly complex processes by not only linking words based on probabilities but also building knowledge and making results measurable.
MHP is your partner on this journey. We have extensive process expertise and a profound understanding of GenAI and SAP, enabling us to deliver a tailored solution that meets your specific needs.
Frequently Asked Questions and Answers About GenAI and ChatGPT Use Cases
"GenAI" stands for "Generative Artificial Intelligence". The term refers to AI systems capable of generating new content, including texts, images, music, code, and other types of content. In contrast, traditional AI focuses on analyzing, classifying, predicting, or making decisions based on existing data.
To implement ChatGPT in SAP, careful planning is crucial. First, we analyze your company's current situation. We discuss which tools and interfaces are useful and clarify the potential integration of language models. Then, together, we define the next steps and necessary methods for implementation. We develop a solution that aligns precisely with your needs.
First, we assess the current state of your process landscape and SAP tools to identify the best integration points for GenAI. Through iterative loops and continuous analysis, we consistently adjust project planning and resource requirements. During the technical implementation, we conduct testing phases in which we work with you to intensively test the connection between SAP and ChatGPT. We promptly incorporate feedback on errors and suggestions for improvement through continuous feedback management, ensuring optimal integration of the solution.
