SAP Customer Experience
The added value for customers is always in focus. In the digital and the real world – because both matter.
The experience creates the momentum. It’s all about customers. Only those who offer added value can differentiate themselves from the competition and delight customers over the long term. This is easier said than done – but it is doable!
On the path to a successful customer experience (CX) – or to put it another way, on the path to ensuring that the theory also works in practice – as a leading business and technology partner, we deliver innovative CX solutions based on SAP Customer Experience (SAP CX) and beyond that are tailored to your business.
Our focus is on the customer-oriented core processes of contact-to-lead, lead-to-order, order-to-cash and service-to-satisfaction, as well as the mapping of these processes with the corresponding SAP CX cloud platforms, Customer Data solutions (CIAM/CDP), Customer Engagement solutions (Emarsys, Marketing), Commerce, Sales & Service, Configure Price Quote (CPQ) and Field Service Management (FSM). And because every company is different, we also offer our industry-specific consulting and software products, which were developed in-house, at a fixed price.
SAP Customer Experience: Our Competencies
Raising Conversion Rates
Customers expect simple and consistent interactions – anytime and anywhere. Data-driven digital marketing with Emarsys enables a personalized customer experience (CX).
Artificial Intelligence (AI) gives you even more power: It guarantees the next best offer, while also taking into account all consent-related regulations. This way, the customer gets the right offer at the right time through the right channel.
Experience Management sustainably increases customer satisfaction, as companies respond directly to customer feedback along all touchpoints. Qualtrics also combines the experience data with the transactional data of the legacy world and creates the basis for constantly adapting your services to customer requirements via analytics insights.
Sell smart, never hard
Increasing sales productivity and revenue? The best way to do this is to use the smart sales processes of the SAP Sales Cloud and SAP Configure, Price, and Quote (CPQ): From lead generation to quotes, you have access to all customer insights anytime and anywhere, so that the process of approaching and developing customers happens almost automatically.
Also on offer: an AI-based intelligent sales system that automatically identifies the business potential in the lead and opportunity process, and accurately forecasts sales. This system also guides your employees through all sales and configuration processes in a simple and goal-oriented manner – including personalized quotations for successful completion.
Direct Business is Power
Everyone wants to perform like Amazon because the direct retail business drives sales and margins of companies in only one direction: upward. Your online shopping experience is exciting, because thanks to AI, quotations, prices and availabilities in the SAP Commerce Cloud are always personalized and controlled in real time – both in B2C and in B2B.
If you go one step further, you can integrate your online offering into the store fronts of marketplaces or partner companies using a headless approach. Getting started with direct business is simple: Thanks to our ready-made “FastTrackD2C” solution, an online store with a defined scope can be implemented within a few weeks for an attractive fixed price.
Reduce Downtime proactively
Service that will leave you on cloud nine: The SAP Service Cloud supports your service team with AI-supported service ticket intelligence and provides a 360-degree view of customers and all the information necessary for fast ticket processing.
Thanks to reliable planning using IoT-based predictive maintenance models, service calls are carried out more efficiently – either remotely or on site. They are managed from deployment planning to feedback with SAP Field Service Management (FSM) on mobile devices. The highlight is that the technician receives support from experts at the head office where necessary through the MHP Smart Service app and an augmented reality video stream.
Value Driver AI
Interested in potential cost savings of over 50 per cent across your value chain? We have the right AI strategy for this. From AI-based opportunity forecasting to next-best offers through to automated classification and response to customer inquiries: We have the solution to unlock the greatest potential.
Depending on the application, SAP built-in AI services, AWS/Azure/Google machine learning services or customer-specific models are used. Fully integrated into your legacy world. And as an add-on, we offer ChatMHP, a powerful chat AI functionality that can generate subject-specific and context-specific answers.
Our Expertise
Unleash the full potential of your business.
Deliver Value beyond Standard.
Would you like to know your true value drivers in the CX? We can help! With our agile approach to value-driven design, as well as our deep expertise in processes, industries and solutions, we analyze and define the value drivers within your business models and processes.
SAP CX already offers many options as standard. For those who want even more, we extend this with best-in-class SAP and non-SAP technologies or MHP’s own ready-made solutions. In the end, you benefit from innovative and integrated SAP-CX solutions with attractive conditions that provide optimal end-to-end support for your processes and business models – always focusing on the added value for you and your customers.
MHP's SAP service portfolio at a glance
Your contact
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